FAQ

Gmail

We are experiencing difficulties with some Gmail emails accounts, with Gmail blocking the automated email that is sent when you place your order. It is a security measure, but it means that our automated email doesn’t make it to your inbox or spam folder. This seems to be happening with many small online services like ours. If you have a Gmail account and don’t receive your order after a few hours please add our email: permaculture@permatilglobal.org to your Gmail address book then re-order the guidebook. This should fix it, but you still don’t receive the email with your download link please contact us directly.

Adding our email to your address book:

1. Select contacts from the options on the left side of the Gmail Inbox.
2. Select Create Contact on the top menu.
3. Enter permaculture@permatilglobal.org in the primary email box.
4. Select Save.

Other email hosts

Occasionally this problem can occur with other email hosts as well. Please click here for more information on adding us to a safe sender list for various common hosts.

Sometimes the bigger files may get disrupted in the downloading stage if the internet is slow or intermittent. If this happens try choosing the smaller file size. If the problem continues try downloading volumes or individual chapters instead. We don’t place a limit on how many times you obtain a download link or what you choose to download.

If you have unsuccessfully tried downloading a few times and your emailed download link stops working, it means that the link has expired. Each download link only lasts for a set period of time. Please obtain another link if you need to, there are no extra costs involved.

If you keep having problems, please contact us.

It is not available in print yet, but it will be soon. We are finalising publishing and distribution details, including local printing options through a print-on-demand model in multiple countries to minimise transport costs. It is very important to us to keep it as local and sustainable as possible. All details will be on this website.

The original guidebook, printed in 2006 and 2008 in Timor-Leste and 2007 in Indonesia is specific for those countries and the people. The new international edition has had the entire text updated including adding many new techniques and strategies, the existing chapters have been restructured with new chapters also added and there is a much stronger focus on design. Importantly the entire text has been adapted and generalised to fit with all tropical countries and the different tropical sub-climates that make up the vast and varied tropical region.

Unfortunately there are no copies left of the original book to purchase and we won’t be printing it again in English. The good news is that the new international edition is now available. We think is much better than the old one!

We believe that anyone should be able to access our book, and are making it available for those who cannot afford to pay. People can ‘pay what they can’ for the book via the links on the download page. We have suggested donations for the individual chapters, volumes and the complete set for different users. For individuals we ask $5 USD a chapter, $25 for a volume or $60 for the entire guidebook. For organisations who will use the guidebook for programmes and education we ask a larger contribution commensurate to what the guidebook will be used for. These contributions are vital for us to funding the future of the guidebook and translating into other languages, and each contribution enables continued free access for those with no money.

We operate using the third permaculture ethic of Fair Share and ask people to ‘pay what they can’ in exchange for downloading. There are recommended amounts for various users, but downloaders can choose what they will contribute. All money goes towards this project – translating and reformatting new language versions, maintain and update the website and work with NGOs, education institutions, farmers and community groups across the tropical world to put this guidebook to practical use.

Our goal to have it in many languages and this work has already commenced. We are currently raising funds and starting work to develop a Tetum language version, to be used by its ‘home’ country, Timor-Leste. Following that will be Spanish, Portuguese, French and various national languages. It is a big effort, not just for translating but to re-design and reformat the guidebook into each language. We will be creating partnerships to enable this to happen and ensure that high quality versions are produced. All new language versions will be available on this website.

Please read our Languages page for more information.

We will be looking to partner with organisations to develop versions of the book in different languages. This will including translating and editing the text as well as proofing the new layouts and translating the illustration captions. If you are interested and would like to chat with us about our translation processes, please contact our team.

Please read our Languages page for more information.

We look forward to working with projects and organisations across the tropical region, and already have many links in place. We can not offer any financial support to partners, but can offer support with how to make best use of our resources, how to develop education programmes and links to other organisations. We are also closely connected with the new International Permaculture Education Network (IPEN) https://www.permaculture.org.uk/ipen

There are a lot of permaculture projects and related groups and businesses. Here are some projects and places in Timor-Leste. Have a look on their Facebook pages to see what’s going on. Please be aware that due to the sporadic and unreliable internet connection in Timor-Leste it may take time for these groups to reply.

In Dili:

Permatil (Guidebook main co-partner, Timorese NGO Permaculture Timor-Leste)
https://www.facebook.com/permakultura.leste
Dili office address: No. 22 R. Gov. José Celestino da Silva, Motael, Dili

DaTerra hostel & snack-bar
https://www.facebook.com/DaTerra-hostel-snack-bar-Dili-Timor-Leste

Agora Food Studio
https://www.facebook.com/agorafoodstudio/

Slow food Dili
https://www.facebook.com/slowfooddili/

HIAM health have a great garden in Dili to visit
https://www.facebook.com/hiamhealth/

Outside Dili:

Na Terra
https://www.facebook.com/naTerra-59525094345/

Barry’s place is an amazing truly eco and community run resort on Atauro, with incredible snorkelling and much more.
http://barrysplaceatauro.com/